We are having an excellent opportunity with one of the Leading Bpo for AVP Operations(TPA Background)
Designation -Assistant Vice President
Process -Customer Service (TPA)
Package -Upto 11 LPA
Must be a Graduate with excellent communication skills
Must be a Manager/Senior Manager or AVP on paper from a TPA Background
Min number of agents handled : 125 – 150
Job Role –
To look after call centre operations and deliver high productivity through controlling,
monitoring, analyzing & reviewing system.
Determines call center operational strategies by conducting needs assessments, performance
reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing
technical specifications, and production, productivity, quality, and customer-service standards;
contributing information and analysis to organizational strategic plans and reviews.
Maintains and improves call center operations by monitoring system performance; identifying
and resolving problems; preparing and completing action plans; completing system audits and
analyses; managing system and process improvement and quality assurance programs; installing
Prepares call center performance reports by collecting, analyzing, and summarizing data and
Interested Candidate can mail their CV to firstname.lastname@example.org or can contact on 8169523622
Salary: ₹ 7,00,000 - 13,00,000 P.A.
[Apply here ]