ITSM Architect – ( Remedy)

Description

Accountable of the coherence, availability, security and performance of the ITSM solution technical and functional architecture in order to guarantee maximum data quality and integrity throughout the different layers of the ITSM architecture.

Accountable for availability and performance SLA of the ITSM solution (Semaphore core, interfaces, and Smarter reporting module)

Follow n-tier modern architecture principles, using service-oriented approach and virtualization whenever applicable, within Airbus corporate architecture and security rules.

Responsibilities

Responsible for the maintenance, the availability and the performance of the ITSM solution (J2EE, Remedy Semaphore, interfaces, SQL server, BI4 Smarter)
Responsible for designing state-of-the-art and long term maintainable architecture solutions for each (internal and external) business process at stake in the ITSM solution within Airbus corporate rules
Regularly informs of evolutions in corporate ICT architecture and security rules in order to anticipate decisions and provide most long-term architecture solutions
Participate in architect network within Airbus
Define principles for fully monitoring the ITSM solution at Airbus from infrastructure component to end-to-end monitoring with all interfaces
Design and implement performance monitoring of the application. Report and propose improvements according to analysis of data
Define and deploy administration processes of the ITSM solution within the support team
Bring architecture expertise to problem management resolution
Accountable for crisis resolution, as accountable of availability and performance of the ITSM solution
Manage technical, functional and corporate obsolescence of each component of the ITSM solutions in order to ensure service continuity and anticipate on potential service failures or degradation.
Analyze vendor patch releases for any component of the ITSM solution and identify opportunity to deploy.
Keep informed of all known error released by vendors of any component of the ITSM solution. Analyze impacts of the known error on the ITSM solution and propose an adequate action plan.
Responsible of the resolution of all incidents linked to availability and/or performance of the ITSM solution. (ITSM service manager is accountable).
Proactively communicate with the ITSM team about the architecture approach, rational behind the decisions, and issues that could be faced
Ensure that the ITSM team delivers any monitoring and/or administration solution that has been defined
Validate with the ITSM team problem management analysis and solutions
Maintain the problem known error database and regularly check for any modification, and/or propose improvements
Define, develop and deploy configuration and release management system for all technical and functional component of the ITSM solution (inc. interfaces).
Maintain the knowledge management system. Validate all articles that are submitted, organize regular reviews of the articles with appropriate technical resources within the team and update them as appropriate.
Manage capacity of the ITSM solution and propose improvements in order to reduce cost with same quality
Help the ITSM team leader in training and managing the expertise of the ITSM team resources.
Participate in team resource management (capacity plan, resource recruitment, etc)

Employer: Airbus Group India Pvt. Ltd.
Salary: ₹ Not Disclosed by Recruiter
Industry: Automobiles
Location: Bengaluru

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