Process & Content Developer – Customer Care


  • Work with Process Trainers & Quality Team to confirm course specifications and resolve gaps
  • Be the champion for all training modules developed and course consistency
  • Suggest & Utilize authoring tools like [eLearning Technology, Gamification] to build eLearning courses and demonstration
  • Be an expert on the team for eLearning instructional design and adult learning theory
  • Create, manage, and revise engaging training across multiple mediums and multiple learning styles
  • Provide Knowledge Transfers to trainers for all modules created
  • Utilize technical and creative writing skills to engage course participants
  • Integrate adult learning best practices and thought leadership into all courses
  • Produce course modules on time and on budget and align those programs with an overall learning outcomes strategy
  • Work in a fast-paced, constantly changing environment & meet deadlines
  • Address changes and feedback to course deliverables in a timely manner
  • Work collaboratively with graphic design and video producers to create an impactful learning experience
  • Design and deliver engaging training using various training modalities including, but not limited to: mobile, on-line, video and via other broad reach vehicles using grounded adult learning principles
  • Develop learning deliverables in various engaging formats (e.g., courses, games, videos, quizzes, and etc.)


  • Responsible for all learning modules & version control
  • Responsible for Training team performance improvement through best practice sharing & process improvements
  • Responsible/Owner for all content repository


  • Weekly connects with stakeholders to share/gather constant feedback
  • Send monthly & quarterly updates


  • Moodle
  • Articulate Storyline 360
  • Adobe Captivate
  • Travitor
  • Kannu

Employer: Lodha Developers Pvt Ltd
Salary: ₹ 8,00,000 - 12,00,000 P.A.
Industry: Real Estate
Location: Mumbai

[Apply here ]

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