Account Management Executive/ Customer Support – NSEZ Phase II, Noida

Responsibilities –

  • You will work with Enterprise Customers and Business Leaders to understand their needs and map ProProfs products to their goals. At the same time, you will coordinate cross-functional teams to ensure a successful transition from sales through ongoing Account Management.
  • You will be responsible for customer onboarding, account management, product adoption, account growth and account success.
  • Increase Customer Satisfaction and minimize Churn, by Emails and Calls to resolve challenges they are facing with respect to our product, also sharing inputs to use the product.
  • The ideal candidate is hands-on and results-oriented person with strong communication and problem-solving skills.
  • Deliver a proactive Customer Contact Strategy to prevent Cancellation also help product team in development and revenue growth by providing relevant product feedback on a regular basis.
  • Act as an escalation point to drive resolution in a timely, proactive manner. This includes regular follow ups with the development/product team.
  • The incumbent should focus on in-depth product knowledge of all the products across ProProfs.
  • To act customers advocate and maintain close and cordial relationship with the customer and help them in renewing their contracts every year.

Industry: SaaS ( Software as a Service)


Functional Area:
Account Management, Onboarding – New customer , Churn Management.

Role: Onboarding / Churn Management
Keyskills:

  • Excellent verbal, oral and written skills, good presentation skills, gathering feedback.
  • Set and manage expectations appropriately.

Requirements:

  • 1- 4 years of experience in Account Management/Customer Success in a SaaS company of repute 
  • Cross-functional experience working across teams like – Inside sales, Product Developers.
  • Ability to resolve client issues
  • Inclination towards e-Commerce
  • Understanding of software as a service
  • Organized and reliable – Able to work as a team with little direction when necessary

Employer: ProProfs.com
Salary: ₹ Not Disclosed by Recruiter
Industry: Software Development
Location: Noida

[Apply here ]

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