Key activities/responsibilities would be:
Assist superusers/finance users in the use & understanding of SAP business processes and data interpretation.
Receive incidents & propose resolution to the same if deemed caused by process errors, else pass on to SAP CCC teams if technical assistance is needed.
Analyze the impact of change whether business or IT-triggered, ensuring that the system & business processes continue to meet the business needs.
Maintain global finance SOPs, Process Maps & Variants, Ensure L&T materials are recurrently refined to provide most effective knowledge build in the organization;
Provide input to Knowledge management in form of FAQs, Error Handling Documents & other self-help materials.
Maintain root cause database and track improvements of actions taken to eliminate the root cause.
Support development and execute a winning SAP training strategy in cooperation with relevant stakeholders;
Consistently pursue alignment between relevant Process Manuals.
Support maintenance of the SAP training client & take part in relevant upgrades ensuring replication of global changes made to global production environment;
Support BPO in any new requirement (i.e. Change Request), coordinate with SAP technical team, carryon UAT, ensure all changes are implemented properly. Also ensuring analysis of data to publish to all stakeholders.
If interested please mail your cv on email@example.com
Salary: ₹ 6,50,000 - 10,00,000 PA.
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