Get Hired @policy Bazaar Looking For Operations Manager!! GGN Location

Candidate with Min 7yrs Experience in INTL/Domestic BPO

Candidate should have T eam Handling Experience is Must.

Candidate with Sales/Upselling/Collections/Tele Sales/Contact Centre. Background can apply.

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
Insurance Sales (Health/Travel/Life)
Establish & Manage Relationships / Engagement with the Clients.
Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
Managing day to day Sales targets (B2C Sales)
To monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in process
Coach & mentor Team lead so that they are able to manage their teams better
To ensure that all internal customer queries are followed up on a timely basis
Collaborate with internal teams.
To be the Key contact for all problems and queries with specific business assigned.
Take on special projects as per business need

Essential Skills / Expertise required:-
Action Oriented, Integrity and Trust, Perseverance
Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
Managing & measuring work
Ability to handle sales pressure
Excellent verbal and written communications skills
Strong external and management reporting skills

Desired Skills:
Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets

Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
Insurance (Health/Life/Travel) Sales
Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching

Ability to communicate and resolve issues that affect Performance Criteria
Ability to lead employees on their team to performance of the Performance Criteria
Demonstrated language fluency in English

Education:-
Graduate in any discipline