Technical Support Engineer L1 for Network Integration Company

Job description:
Provide Technical Support for a client, who is a Leader in Data Recovery and Backup software solutions for their Global English customers in a 24X7 environment.

You will be responsible for providing Level 1 technical support to customers globally, on issues such as Installation, Configuration, Licensing and administration related issues
You must possess excellent Troubleshooting, and Customer Handling skills, and working knowledge about Operating Systems
Back up and Recovery Application level Support
Excellent Troubleshooting and Customer handling skills are paramount, as you will be working with customers across the globe
Ability to collaborate, and troubleshoot in a Linear and logical way
Providing Support on licensing issues which are non-technical in nature

Any Graduate fresher/UG with 6months experience in a leading BPO/Call Centre environment troubleshooting Desktop/Application for leading Technology Companies

Hands on experience on working with Windows OS will be an added advantage

Knowledge on

o Microsoft Operating System (Windows XP/Vista/Windows 7)

o Knowledge of Back up Technology is an added advantage

o Familiarity with PC Diagnostic tools viz Webex, Team viewer, Live Meeting, etc
o Certifications like MCSE/MCP/A++(Computer) will be an added advantage
You should be result oriented, with a professional work attitude, and possess good communication skills {Verbal and Written}

Employer: Provizor IT Services Pvt Ltd
Salary: ₹ 2,25,000 - 3,50,000 P.A.
Industry: Call Center & BPO
Location: Bengaluru

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