Service Engineer Manager | After Sales Service |thane – Mumbai

We are hiring for “Service  Engineer manager” after sales service having 5-20 years of relevant experience for our company located in Thane mumbai
Qualification : 
Diploma Mechanical / BE/B tech Mechanical Engineering
Location : Thane mumbai
Responsibilities :

  • Should have worked as Manager Service Department for after sales services for
  • industrial rotary machines / equipments,
  • Overall responsibility to Monitor the service department activity whether going stream line on daily basis.
  • Handling customer technical queries over phone, to monitor whether the service calls and commissioning call are attended on time.
  • Manages Service coordinators and Engineers ( creates staff schedules, manages workflow)
  • Make reminder calls to customers about recommended spares and maintenance contracts(AMC’s)
  • Ensure that staff is provided with proper training, instruction, tools, and methods to perform their jobs professionally
  • Train staff on statistical analytical tools and ensure usage of knowledge for implementation
  • Capture and report on all customer service parameters/measurement by taking customer feedback method.
  • Provide after sales customer service
  • Follow-up for Payments, C-form and EMD’s(earnest money deposits)
  • Ensure interdepartmental coordination to quick resolution of customer issues
  • Projection of spares requirements based on past records
  • Capability development/on-job training of all functional employees
Desired profile of the candidate :

  • Should have worked as Service Manager for after sales services,
  • Must have handled customer service for pan India and aboard,
  • Managed team of 40 service engineers and 5 office support coordinators

Interested candidate can send their updated resume ate below mentioned email id 
E : 

S .T. Vhatkar | Head Human Resources Ph : 7738060786

Salary: ₹ 4,50,000 - 9,50,000 P.A. As per industry standard & experience
Industry: Building and Construction
Location: Thane

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