Senior Desktop Support Specialist

The successful candidate will be responsible for

  • Respond to documented Service Desk inquiries (i.e., incidents and requests), including the definitive tracking-through-resolution of such service requests.
  • Independently analyze user-endpoint customer requirements and identify appropriate solutions that meet or exceed expected service levels.
  • Troubleshoot and manage resolution all end-user hardware, software, and/or network issues.
  • Use appropriate judgment and decision-making abilities to resolve or escalate IT service requests to advanced level technicians.
  • On-site and remote desktop, peripheral, and software support for the end-user community
  • Document proper setup and management of workstations and related end-user peripherals.
  • Audit hardware settings to ensure that devices are maintained properly.
  • Process report requests using approved query tools and procedures.
  • Assist end-users with backup and restoration of end-user assets (i.e., laptops and desktops) as appropriate, and per established procedures.
  • Act as a team member for Disaster Recovery efforts.
  • Participate in the On-Call support rotation as needed.
  • Other tasks and projects as assigned.

Employer: Adjility Information Technology Pvt. Ltd.
Salary: ₹ other
Industry: Software Development
Location: Pune

[Apply here ]

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