– Responsible for directly engaging with and delivering exceptional performance on client-defined metrics.
– Leading a complex Sales and Customer service program for a Telecom Major (Voice)
– Responsible for Client relationship, Program Management and overall P&L management
– Selected for and completed the Company’s Leaders as Coaches program
– Mastery in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence.
– Ability to build lasting client relationships at senior executive levels.
– Passionate for talent development, well known for ability to build strong teams and create solid talent pipeline.
– High degree of experience in every aspect of Operations Management within a contact center, managing all platforms of delivery.
– Maintaining healthy attrition trend of single digit via, employee engagement and strong agent career path and progression.
Salary: ₹ Not Disclosed by Recruiter
Industry: Call Center & BPO
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