Assistant Vice President – Voice Operations – BPS

Key Responsibilities:

– Responsible for directly engaging with and delivering exceptional performance on client-defined metrics.

– Leading a complex Sales and Customer service program for a Telecom Major (Voice)

– Responsible for Client relationship, Program Management and overall P&L management

– Selected for and completed the Company’s Leaders as Coaches program

– Mastery in managing & motivating teams for running operations & extensive experience of developing procedures, service standards & operational policies for business excellence.

– Ability to build lasting client relationships at senior executive levels.

– Passionate for talent development, well known for ability to build strong teams and create solid talent pipeline.

– High degree of experience in every aspect of Operations Management within a contact center, managing all platforms of delivery.

– Maintaining healthy attrition trend of single digit via, employee engagement and strong agent career path and progression.

Employer: Premium hiring for Firstcall Hresource
Salary: ₹ Not Disclosed by Recruiter
Industry: Call Center & BPO
Location: Chennai

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