Branch Manager

Job Summary

To provide overall leadership for the Branch and ensure effective service delivery by managing:
Profitability of Branch operations and assuming P&L responsibility
Delivery of high quality service to customers and ensuring effective operations
Health & safety and leadership for all branch functions

Job Responsibilities and Accountabilities

Area of Responsibility

Operations Management

Formulate & implement Branch strategy linked with Hub strategy
Directly accountable for planning and organizing branch operations
Ensure proper start-up of new assignments
Manage guard sourcing in terms of scouting, referrals and walk-ins
Ensure proper deployment, rostering & attendance of guards
Ensure proper supervision, patrolling & review in terms of day & night checks
Conduct security audits of large assignments periodically
Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads
Maintain consistent, complaint free, high quality service levels
Support and facilitate implementation of corporate projects
Business Performance
Ensure achievement of branch profitability targets
Ensure achievement of branch revenue targets
Ensure achievement of financial targets of the branch including collections and price increase
Accountable for growth and retention of Key and Core Accounts
Conduct receivables analysis and initiate cancellation of non-paying clients
Monitor and control expenditure and overheads of the branch
Ensure proper maintenance of accounts of the branch
Ensure timely & accurate submission of monthly MIS to Hub
Recommend approval of bills for direct reporting staff
Reconcile man hours, paid vs. bills outstanding based on actuals
Client Relationship Management
Strive to understand customers needs and deliver the right/customized solutions
Build effective customer relationships, ensure customer satisfaction and promote companys image
Conduct all surveys and client requested security audits
Ensure satisfaction and retention of existing clients
Regular meeting with clients for performance feedback
Reviewing client feedback and developing solutions to improve service delivery quality and create customer delight
Responding to client queries and concerns promptly
Leadership & IR

With support from Branch HR Team:

Prepare manpower budget as per business requirements
Recruit adequate number of quality direct manpower in accordance with business requirements
Ensure all new recruits in direct and indirect category attend basic course and no one is deployed without successful completion of basic course
Ensure timely completion of joining formalities for new recruits, and their timely deployment
Ensure development of Direct staff through refresher and other relevant training programmes
Ensure maintenance of attendance, leave, overtime records etc.
Ensure correct wages computation of direct staff
Ensure timely payment of wages and other dues
Ensure disciplinary action is taken wherever required
Ensure speedy redressal of grievances through regular interaction, counselling and appropriate administrative measures
Ensure implementation of HR & Training policies
Health & Safety

With support from Health & Safety:

Ensure observance to highest standards of G4S Health & Safety norms in all areas of work
Promote awareness within the team on safe working procedures
Contribute to development of safe work procedures

Employer: G4S Corporate Services (India) Pvt. Ltd.
Salary: ₹ Insurance
Industry: Insurance
Location: Mumbai

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