- Revenue generation and assurance from the client.
- Revenue collection while ensuring reduction in debtor days.
- Run a customer satisfaction survey and ensure 100% responses from the client.
- Timely Renewal of contract with existing clients.
- Handle client escalations & queries via call, mail or trackers in red cases.
- Increase wallet share by introducing existing client to the right teams for cross selling and up selling.
- Coordinate with internal departments to ensure deliverables within TAT and resolve client escalations.
- Validate and take approval from client to generate invoice.
- Publish TAT analysis to client on monthly basis.
- Ensure client satisfaction and retention by quality services.
- Create growth plan for team members.
- Responsible for ensuring positive client experience through timely deliveries and avail opportunities of increasing the wallet share from each client s/he is accountable for
Academic scores: 60% throughout
Required Candidate profile
Team Management Experience is desired
Excellent verbal and written communication skills.
Proficient at Power-Point and Excel.
Team Management Skills
Relationship Management Skills
Salary: ₹ 4,00,000 - 8,50,000 PA.
[Apply here ]