Associate Manager/deputy Manager-client Servicing

  • Revenue generation and assurance from the client.
  • Revenue collection while ensuring reduction in debtor days.
  • Run a customer satisfaction survey and ensure 100% responses from the client.
  • Timely Renewal of contract with existing clients.
  • Handle client escalations & queries via call, mail or trackers in red cases.
  • Increase wallet share by introducing existing client to the right teams for cross selling and up selling.
  • Coordinate with internal departments to ensure deliverables within TAT and resolve client escalations.
  • Validate and take approval from client to generate invoice.
  • Publish TAT analysis to client on monthly basis.
  • Ensure client satisfaction and retention by quality services.
  • Create growth plan for team members.
  • Responsible for ensuring positive client experience through timely deliveries and avail opportunities of increasing the wallet share from each client s/he is accountable for

Academic scores: 60% throughout

Interested candidates can mail their cv’s at

Required Candidate profile

Work Experience:

Team Management Experience is desired
Excellent verbal and written communication skills.
Proficient at Power-Point and Excel.
Team Management Skills
Relationship Management Skills

Employer: Auth Bridge Research Services Pvt. Ltd.
Salary: ₹ 4,00,000 - 8,50,000 PA.
Industry: Other
Location: Bengaluru

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