We have opening of Store Manager in Goa.
PART I Sales Targets & monitoring
1. Primary responsibility is to plan & works towards ensuring stores deliver stock turns on a monthly basis.
2. Drive sales, average price and customer service
3. Ensure Target mapping is understood for each day / Category.
4. Map individual / Category targets for each day & Week. (Refer to staff related activities in part III
PART II Customer Service deliveries and Customer Satisfaction.
1. Ensure Service Standards to Offer face to face advice to customers are upheld and improved.
2. Service delivery across all customer touch points in the store is done with Excellence in mind. Soft factors like Grooming, tone, behaviour during customer interaction are monitored on a daily basis for every employee.
3. Touch points in a store are : sales staff, Cash till, Product delivery, Gift wraps, Security, etc..
4. Uniform Service delivery across all Categories and Staff is a must.
PART III Store Hygiene & Upkeep
1. Ensuring the stores are well lit, and always clean before and during the store operating hours.
2. Making and tracking of checklists related to administrative tasks, like Store opening / closing, Cash desks, Visual merchandising and maintenance are part of the daily / weekly routines of a SM.
3. Doing surprise checks on the store employees and observing them do their tasks are key for effective controls.
4. Ensure consumables are always available for immediate use but never misused.
PART IV Others Focal points
1. Identify and correct loop holes to zero stock losses.
2. Ensure Transactional errors like wrong billing, Wrong stock transfers to other locations are avoided by ensuring physical and documented item codes are common.
3. Keep a strict watch on Shop lifters both Internal employees / Groups or External customers / business associates.
If interested, please share your updated resume on vinod.mhapsekar@ gitanjalgroup.com with the below information or call me on 9987518471.
Current CTC :
Expected CTC :
Notice Period :
Salary: ₹ 2,00,000 - 5,00,000 P.A.
Industry: Gems, Jewellery
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