Hiring for Collections at American Express

Overview of the Business:

At American Express, we serve customers, not transactions. Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential.

Job responsibilities:

Designation: Collection Specialist & Sr. Collection Specialist

  • Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Balance customer interests with the interests of American Express.

Employer: American Express Services India Pvt. Ltd.
Salary: ₹ Not Disclosed by Recruiter
Industry: Call Center & BPO
Location: Gurgaon

[Apply here ]

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