Manager Response

Cost Optimization

Managing Temporary manpower resources and other cost centres including
telecalling cost, courier and dispatch and overall cost of operation as set by
the HOD from time to time.
Managing the internal profit and loss statements for all projects on
audience acquisition.

Strategic Objective

Effectively address client satisfaction & renewal.
Develop a strong understanding of clients marketing and business
objectives and drive high quality audience acquisition
Procuring & Building Vendor / Suppliers network for Temporary Manpower.
Getting briefs from different account executives and assigning the same
within the response team while keeping a check on the work balance

Training and Team

Increase the effectiveness and efficiency of subordinates, follow best
practices, manage & train resources.
To hire and build a team of Professionals primarily involved in Response.
Manage tracking and reporting of performance to ensure team
accountability and quality of deliverables.
Create an environment of healthy inter departmental coordination with
other departments.

Process adherence

Need to be proficient with operational procedures of response related
activities (daily reporting, post event reports, electronic direct mailer
broadcast, labelling, mail merge etc)

Managing internal and external processes including Training, Manpower
deployment / cost etc on weekly / monthly / Quarterly basis.

To ensure regular communication audits for maintaining high level of quality
and quantity

Ensuring deadlines and minimum threshold performance is met for all

Ensuring database maintenance of data received from the database team

Employer: NeoNiche Integrated Solutions Pvt. Ltd.
Salary: ₹ 4,00,000 - 6,00,000 P.A.
Industry: Advertising, Event Management, MR, PR
Location: Mumbai

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