Prepares new tele collections representatives by conducting orientation to collections process; developing individual coaching plans; providing resources and assistance; scheduling orientation drive-along with senior representatives.
Determines training needs by traveling with collections representatives; observing collections encounters; studying collections results reports; conferring with collections managers.
Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions.
Supports training financial objectives by recommending budget items; controlling costs.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes collections training and organization mission by completing related results as needed.
Experience Required — Minimum 24 Months of Experience in handling training.
Experience in Tele- Collections /collections /Operations BPO in training collections, Excel / Power point/word must require.
Good communication skills
Salary: ₹ Not Disclosed by Recruiter
Industry: Stocks & Trading
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