Division Manager – Small Finance Bank

Responsible for development and execution of all aspects of operational logistics as key member of central operations team

– Contribute to development of the bank’s delivery model

– Create systems, processes and policies to monitor and improve operational effectiveness and service delivery

– Ensure smooth flow of process/work within the division and review customer feedback to identify solutions for improvement and mitigation of risks

– Oversee management and delivery of all service request deliverable

– Manage TAT for all service and operational transactions

– Oversee printing and dispatch of welcome kits including welcome letters, debit cards, Cheque books, PIN s, etc.

– Ensure alignment of delivery of multiple deliverable to ensure customer satisfaction

– Manage KYC documentation and backup

– Ensure archival of documents as per RBI regulations

– Drive delivery of programs and projects to quality, time and cost targets

– Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements

– Collaborate with other business units to ensure seamless delivery

– Collaborate with IT and other potential technologies to enable them to deliver services to our customers in the most cost effective and secure manner.

Employer: DesignADDA
Salary: ₹ Not Disclosed by Recruiter
Industry: Accounting
Location: Bengaluru

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