AR Caller & Senior AR Caller at NTT DATA Chennai

In these roles you will be responsible for: 

  • Calling the Insurance companies (in US) and follow up on the outstanding Accounts Receivables.
  • Act as Senior caller handling more complex/aged inventory.
  • Ensures assigned accounts are worked towards resolution.
  • Follow the basic rules as provided on the SOP
  • Assists in resolution of outstanding issues from previous transactions.
  • Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing time line as per contract
  • Responsible for ensuring delivery to client in adherence with quality standards.
  • Help the team achieve the critical service levels (cash and aging) of the customer.

Requirements for this role include: 

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. 
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met. 
  • Analyzing medical insurance claims for quality assurance. ->Resolving moderately routine questions following pre-established guidelines. 
  • Performing routine research on customer inquiries. 
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team. (Requirements for this role include) 
  • Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST. ->University degree or equivalent that required formal studies of the English language. 

Salary: ₹ 3,50,000 - 4,50,000 P.A.
Industry: Call Center & BPO
Location: Chennai

[Apply here ]

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