Assistant Product Analyst (India)

– Experience 2 to 4 yrs
– Salary Rs 2.65 – 3.60 Lacs p.a.
– Location Delhi

Job Description

If you are ready to work as:

Position Name – Assistant Product Analyst

Qualification – Engineering Graduate (B.E/ Btech)

Experience – 2 – 4 years
CTC – 3.8 L CTC (30k in hand)
Location – Okhla Phase – 3 New Delhi

Key Responsibility:

* All client communication, conflict resolution, and action items.
* Prepare and review all client deliverable (i.e. reporting, messaging updates, product recommendations….
* Ensure strict adherence to the process and internal procedures.
* Closely monitoring of work in process, customer complaints.
* Guide and educate customers giving them proactive assistance as they onboard.
* Become the single point of contact for all customer queries.
* Become an expert on the customer’s product deployment which means you consult customers on how they can implement our products and improve their online sales and conversions.
* Gather customer product feedback and communicate with product development.
* Training Provide to the client for product of company
* Software configuration and training.
* Helps in application GO-LIVE in site and post GO-LIVE support.
* Monitoring the process and providing support.
* Candidate must have excellent communication skills

We prefer people from e-commerce background. Also, if you look for people from BPO/KPO/RPO then they must be from Technical process.

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Employer: Velox Consultant
Customer Service, Engineering, India, Media and Communications


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