Greetings from Careernet…
We are hiring for Service Quality Officer in Gurgaon for a NBFC Company.
Location : Gurgaon
Shift Timings : Day Shift
Designation : Service Quality officer
Requirement : Excellent verbal & written Communication skills
Qualification : Any Graduate / PG (1 to 4 yrs)
BA / BBA / BCA / B.Com / B.Sc / BHM / PG / B.E. / B.Tech
Professional attributes :
– Needs proactiveness and anticipation to understand customers’ problems.
– Adaptability to customer’s need and requirement.
– Should be a problem solver
Job Description :
– Deliver extraordinary customer services by responding to customer concerns regarding customer accounts.
– Should have descent communication and English language skills (written and verbal)
– Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails.
– Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always.
– Grow and nurture customer relationships on every interaction that results in measurable Customer value
– Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
– Balance customer interests with the interests of company.
– Gather relevant information from customers as required and update it accurately to facilitate the decision process.
* Interested candidates have to share the updated resume to firstname.lastname@example.org with Current CTC, so we can share the interview location.
Thanks & Regards,
Sumit Kumar | Associate Consultant
CareerNet Consulting Pvt. Ltd.
Salary: ₹ 2,00,000 - 2,50,000 P.A.
Industry: Stocks & Trading
[Apply here ]