Hiring for Service Quality Officer in a Nbfc_gurgaon

Dear Candidates,

Greetings from Careernet…

We are hiring for Service Quality Officer in Gurgaon for a NBFC Company.

Location : Gurgaon

Shift Timings : Day Shift

Job Role:

Designation : Service Quality officer

Requirement : Excellent verbal & written Communication skills

Qualification : Any Graduate / PG (1 to 4 yrs)

BA / BBA / BCA / B.Com / B.Sc / BHM / PG / B.E. / B.Tech

Professional attributes :

– Needs proactiveness and anticipation to understand customers’ problems.

– Adaptability to customer’s need and requirement.

– Should be a problem solver

Job Description :

– Deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

– Should have descent communication and English language skills (written and verbal)

– Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails.

– Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always.

– Grow and nurture customer relationships on every interaction that results in measurable Customer value

– Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

– Balance customer interests with the interests of company.

– Gather relevant information from customers as required and update it accurately to facilitate the decision process.

* Interested candidates have to share the updated resume to sumit.kumar@careernet.co.in with Current CTC, so we can share the interview location.

Thanks & Regards,
Sumit Kumar | Associate Consultant
CareerNet Consulting Pvt. Ltd.

Employer: Careernet Technologies Pvt Ltd
Salary: ₹ 2,00,000 - 2,50,000 P.A.
Industry: Stocks & Trading
Location: Gurgaon

[Apply here ]

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